| Address: New Delhi, Delhi |
I purchased a term life insurance from Edelweiss ONLINE, along with 3 riders for a sum of Rs.25590/-
Edelweiss acknowledged the payment on monday 29Dec on email, however no one contacted me for Medical Examination.
I waited for 3 days.
When I called repeatedly, a gentleman called me but with incorrect information about my cover details on thu 01Jan15.
Next another person has contacted me on 02Jan15 Friday, but they are insisting on asking for personal information like 'Date of Birth' on the phone
I am not willing to share any personal information over then phone.
I have asked them to either process the proposal based on scanned copies or have the original documents verified at my residence
they have not agreed to this.
Therefore, I have asked them to refund the sum of Rs.25590/- however they are not proceeding with this either, even after 5 working days of receiving payment, no action whatsoever has been taken by them. Was this information helpful? | 
We regret any inconvenience caused to our customers. Kindly provide your contact and application details so that we can try to resolve your concern. For any further assistance, you can call us on our toll free number[protected] or email us on [protected]@edelweisstokio.in.
Warm Regards,
Team Edelweiss Tokio Life Insurance.