Edelweiss Financial Services — Not giving insurance amount even submitting all documents and approvals

As per the policy they should settle the money within 20 working days from receiving all the documents and approval
I have a claim No CLM0014136
submitted on 3rd Feb and its in progress from 8th Feb but till now no update even raise complain with Edelweiss
Also whenever I called them they never transfer call to there higher authority else they cut the call every time.
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    Edelweiss Financial Services Address
    Shop no.11, Chandan Mension,Gokhale Raod (N), Dadar (W), Mumbai, Maharashtra, India - 400028
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