Ediy.in — etihad airways / broken luggage replacement

Website:

www.etihad.com

I travelled in etihad airlines from india to melbourne, in the transit due to mishandling of staff my suitcase broken, i approached the luggage counter and they gave the voucher to replace my suitcase, i had to travel almost 50kms to burwood to walkalong showroom, after going there they told me that they don't have any replacement suitcases in stock and they said they will ship the new suitcase in a week time, but they are taking excuses every time i called them, it's been almost 6 weeks, my docket number s meley12099/17, i had this issue once with malaysian airlines previously, but they just replaced the suitcase instantly without any delay.