[Resolved]  Edrafter.in — pathetic customer service, no support from company staff

Address:	Jaina Tower II, 417, Fourth Floor, Janakpuri District Center, Janakpuri, New Delhi, Delhi, New Delhi, Delhi, 110058
Website:	www.edrafter.in

Hello concern, this is in regards with marriage registration service opted from edrafter.in, based in new delhi (C/o mr rajnish gupta and ms. Priya gupta). My marriage held on 28/04/2017 and since then i am staying in pune with my wife. Since i am a resident of haryana and my wife is from delhi, so i choose edrafter online service for marriage registration because its been 2 years and we are finally going to delhi for few days. We hardly gets time from our busy schedule that's why we took online option. I spoke to mr jawahar singh (M:[protected]) initially and paid rs.1500 through instamojo payment gateway on 28th sept, ref. Edr015. So communication started on email, as per documents checklist shared by edrafter team, i had submitted each and every document on 1st oct along with affidavit copy as requested on email.

Now case handed over to faizan[protected], and as per email, i had clearly mentioned that arrange appointment for 15th as i am in delhi for 4-5 days but dates were never confirmed on email by anyone. Faizan and jawahar called me and given me 16th oct, i agreed on same and shifted my wife's appointment for 15th as we are in delhi for baby shower and she was on maternity leaves.

Later, faizan again called me and said 16th is also not possible because vendor had received my documents late. But as per email, i had sent the documents on time as requested by edrafter team. It was delayed due to lack of coordination between edrafter and vendor which they are not accepting.

Faizan also told me that if i need urgent appointment for 16th, i have to pay another rs.2500 as tatkal fees else we will give you 21st oct appointment in dwarka or 18th oct appointment in rajouri garden but they "may" ask for bills for marriage venue. He was not even sure of this. I told him that it is difficult to arrange bills in short notice because it's been 2 years. He still arranged the appointment and send the appointment letter on email. I had no option left to take 18th oct date as i have to leave from delhi to pune as tickets were already booked for 18th only. Now, on 18th oct, me, my wife (Expecting with 7th month) and 2 witnesses reached rajouri garden from faridabad, we made to sit for 2 hrs to fill a 4 pager form and later they rejected the case because i had no bills for marriage venue. I called edrafter, they blatantly told me we cant help it now. If edrafter would have communicated this on time, i would have never opted rajouri garden registrar office.

Now, they are not accepting all these, despite everything shared on email. They are not even sure of rescheduling my next appointment, when asked for refund, they refused and showing me company policies.

I know they can't compensate our time and physical and mental exertion because they have no respect for customers but at least they should refund the amount and learn a lesson for other customers.

Please suggest next steps.