| Website: | www.edupristine.com |
I am safi. a, from chennai. i have enrolled for financial modelling (live classroom training at chennai) course at edupristine on jun-11-2016. on that day itself i have paid rs. 10, 000 as advance. at the time of payment my batch counsellor ms. deep had told me that the classes will start from jun-25-2016 but even after three months the classes doesn't get started. after that on sep-26-2016 my batch counsellor ms. deep said that there is no availability of live classroom training for chennai so i will refund your money. but still now i didn't get my money back in between this i have contacted even to the director of institute but there is no reply. now they are not picking the calls from my number if i try from other number they are not saying anything valid reason they simply refusing. now i do not have any chance other than complaint and getting my money back. i have all the details regarding this.
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Thank you for your letter alerting us to the problem you have been having with our course counselor at EduPristine. I certainly understand your frustration and I am extremely sorry you have been subjected to
such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly,
so what you have experienced is inexcusable.
I have spoken with our accounts department in Mumbai and have confirmed that full refund has already
been initiated towards the bank details provided by you, we assure you will get your refund within five
working days.
I would just like to let you know that we take our participants feedback very seriously as we are always
striving to improve our services. We welcome any additional feedback you may have.
Please do not hesitate to contact us if we can be of any further assistance.
Sudhakar khot
Customer Support Manager -EduPristine