[Resolved]  Eicher — changing original parts

Address:

Bangalore, Karnataka

We have about 20 + vehicles and we also get them serviced at your authorised place only. Your authorized dealer PSN automobile is servicing our vehicles in Bangalore since we bought them To our dismay we noticed in the month of June that dealer removed the original battery and fixed a local battery. When we realised we kept on requesting him to replace, but he did not. Incidentally I was visiting Bangalore office and I found vehicles is just parked. On enquiry I was told that dealer changed the battery in March and vehicle cannot be used and my offices were pleading him to replace but he thought we are too small customer and he can exploit us I asked my team member to call dealer and tell him to get this done in 24 hours or else I as MD will take up with Mr. Lal. I immediately called your office in Bangalore and told them who took it very lightly as if this is a routing complaint. In a few days he changed the battery. Even Mr. Mr. Sachin Raj P K (AGM – Operations) shouted and misbehave our managers in Bangalore, since I was making sound It proves beyond doubt the dealer was protected by Eicher local office and reason are obvious, must be paying them and sharing money generated by changing parts since such things can not be done without concurrence of Regional/ branch manager I am not too sure how many parts were changed in past as there is no trust and talking to your managers in Bangalore office did not put much confidence. I am not sure if such practices are PAN India or only in Bangalore I want compensation of Rs. 10000.00 per day for making vehicle non-operational and this is the minimum loss we have suffered and our vehicle was unusable for 8 days Please treat this letter as a notice and I will be constrained to circulate in business fraternity so that people get aware that Eicher changes parts and fix duplicate I will also take up the matter in more legal way as advised. Such unprofessional and cheats needs to be taught a lesson