Ekart Logistics — Agent Not delivered product

Dear Sir,

I ordered the product from oziva, yesterday i received call from your agent.
He told me that your order i am on your Overseas Healthcare gate, i told him to give this product to gateman. He said ok kindly share otp. I share otp with him but he was not give the courier to gateman. The delivery agent contact no. is [protected], but my call cannot connect on this contact number. Please solve this matter and delivered my courier.