Ekart Logistics Complaints & Reviews

I have ordered a mobile phone in flash sale period, it was said that it will be delivered by 30th Aug 2018 and again they said it will be delivered by 31st Aug, but now I got massage that it will take 3 more working days to receive my order.

They simple say me to wait for 2 more days, but they were unable to understand that the next 2 days are Saturday and Sunday where we won't come to office and Monday is a holiday here.

with this it will take total of 5- 6 days to ship a product from Secundarbad to Pocharam which is just a 30-40 kms distance.

I ordered a redmi note 5 pro from flipkart as a gift for my mother's birthday from my first salary., paid it when my debit card. I ordered it on saturday (25th august) and it was supposed to be delivered on monday (27th august).
On the 27th, at 3:13pm i get a call from the wishmaster where i asked him to deliver the phone after 3:30pm as no one was present at home at that time. The wishmaster agreed but he never came.
Again i get a call from the wishmaster at 6:08pm asking for my address which i explain to him and he very confidently replies "achha haan haan, theek hai ma'am" (Yes yes, okay ma'am) but again he never came.
I get calls from home that the delivery never happened and no one ever came. I reached home at 8:30pm and tried calling the wishmaster multiple times only for him to either not pick up my phone or end the call itself.

I called flipkart and they apologized said that ekart has just updated that my package will be delivered on 29th august. The customer care executive said that my complaint will be forwarded and i will be contacted by someone by 31st august (Which is even further from the new expected date of delivery and ridiculous).

What i don't understand is how you can say that it was undelivered when you were actually close to my home? There were enough people to accept the package, i don't see any reason as to why it was undelivered except for the incompetence of the wishmaster who very conveniently refused to even pick up my calls. If this is the kind of services you are providing i urge you to check your personnel and train them better and give me a reason for why my package wasn't delivered on time when it totally could have been.

Hi all,
My order is been delayed due to your mistake order id od[protected] and tracking id fmpp[protected] it as suppose to deliver by today but i have not yet received the same as due to your mistake address mention for delivery was of andheri and your team sent it to bhiwandi i need to gift the same as raksha bandhan gift but it is not delivered yer and your channel partner flipkart is not having any details in which hub it is at present if you provide such kind of pathetic service then you are the fools how are not able to read address bocz of your such pathetic service i need to suffer for the same i also think there are illiterate people working in ekart logistics kindly do take action for the same.

I was ordered a washing machine (Whirlpool ace xl 9.5 ltrs) at flip cart with exchange offer of old one. My tracking id fmpp [protected]. The boys came and seen my old washing machine. The same was not ready to accept and give new one.in flip cart, there is no such condition. The boys at last not gave the new washing machine and go away. The same was noticed to flip cart. This is first time in which such type of incidence happened. You look in to the matter and do as deemed fit.

I have purchased product from flip cart and that products i have return.
Request submitted 23/07/2018 and your pickup boy call 24/07/2018 in that time i am in office so i tell him pick up after 1hr when i reach at home but he don't call again after 1hr.

Call me back more then 3hr and again he said where are you. I am reply as same i am in office.

After sometime he send another boy for my office for up. I have reply the products in my home and he said tommrow when you come in office the products bring with me.

Now dated on 25/07/2018 in whole day products hold with me but your delivery boy no call and not to be reached me.

I have submitted delivered/pickup address in my home non my office but your delivery boy come in my office for despatch or pickup in that time i have filling very very distrub.

So i have requested you kindly take necessary action about e cart logistics, dhubri against delivery boy and advice him to delivery and pickup in which place where i/all are mentioned above.

I had placed my order at flipkart and it was expected to be delivered on 24th of july, 2018 but my order is still not delivered and i am unable to get any delivery related information about it. The tracking id of my order is fmpp[protected]. I even tried tracking my order but it was useless. I didn't find any information. I need my order urgently. Please help me out and kindly respond as soon as possible.

I was pre order redmi 5a with exchange to redmi note 4g (I was paying rs.5649 at the time of order). My phone (Redmi note 4g) is totally working. But in my phone, there is minor creak in backside. So ekart delivery boy not pick up my phone & not given my new order phone (Redmi 5a) on 30th june 2018.& delivery boy put status on tracking delivery failed on same day. But in ekart traking, order rejected shown on dated 5th july 2018. I attach the tracking path.

After this still today i m not getting my refund money. Mi customer care persone telling me, phone is not receive bake in our centre, so money is not refund from mi.
What thing is doing by ekart person???

My don't received my product from Myntra and it is sitting in Ekart Logistics office since 1 week and they loved it so much that they are updating that customer refused but i don't refused
I Know that EKART IS WORST COURIER EVER IN THE HISTORY

but still flipkart and myntra send product from them Ekart Be on time You are misleading customer

Deliver my product

Waybill - MYNP***7399*64

* Means protected

Dear sir /madam,
I mr Arfat khan booked a phone from flipkart my expected delivery was on wednesday 11th of july 2018 but i didnt recieved yet my registered mobile no is [protected].

my order no is : OD[protected]

Your item has been shipped. Ekart Logistics - FMPP[protected]
Wed, 11th Jul
7:38 am
Thane
Shipment has reached the hub nearest to you.
Wed, 11th Jul
7:50 pm
Thane
Out of delivery area (Pincode-Address mismatch)
Wed, 11th Jul
12:28 pm
Thane
Out of delivery area (Pincode-Address mismatch)
Wed, 11th Jul
7:38 am
Thane
Received at Thane Hub
Tue, 10th Jul
9:20 am
Thane
Dispatched to Thane Hub
Tue, 10th Jul
6:07 am
Mumbai
Received at Bhiwandi Sort Centre
Sun, 8th Jul
7:44 pm
Mumbai
Dispatched to Bhiwandi Sort Centre
Sun, 8th Jul
9:31 am
Secunderabad
Received at Medchal Sort Facility
Sun, 8th Jul
9:31 am
Secunderabad
Shipment in-scanned at Medchal Sort Facility
Sun, 8th Jul
9:31 am
Secunderabad
Dispatched to Medchal Sort Facility

With regards,

Arfat Khan.

My phone has to be pick up by 02/07/2018 but wishmaster has refused to pick up the phone. I also call the wishmaster 4-5 times but he refused.
Please take the correct measures and take my pickup the phone as soon as possible.
I also send you the screenshot of the order pickup wich i get by this you can see.
My tracking is :-[protected]
And contact number of wishmaster is :-[protected]

Tracking id : xmic[protected]

Promised delivery date was 16th jun & today its 20th jun, the product is not yet delivered.
The status is showing misrouted in the same city. My product is roaming in the entire city but not delivering to my place.
They don't even call for address verification, 3 times it just returned from the nearest hub to pune sort center.
If they could have called me, i could have guided the delivery boy.
Xaomi need to take action on it.
Really bad service by ekart.

I had ordered a mobile phone from MI, Ekart created the shipment on 01-06-18 & the delivery date is 07-06-18, but they did not make any calls on the 7th of May to me. they had added a status at 8:42 PM on 07-06-18 as "Out for delivery" & a another status added at 11:37 PM as "No response from customer" on the same date, But they have not called me yet.

Tracking ID - XMIC[protected]

Such a worst service i have ever seen nobody take care of cm time and priorities my tracking id is fmpp[protected]
Firstly widout my knowledge they have been redispatched my product without any prior reason as remarks is no response deom cm side as i am trying to reach at 15 time through call i have a recorded all the call details now at 1 jun-2018 their agent will not pick up a call from last 2 hrs so tell me u r taking a salary from ur organisation but it think its not worth it same on u and ur organisation u people will not be succed in future.
Munish [protected]
[protected]@gmail.com

I have ordered a honor 9lite mobile from flipkart website on 15 may but ekart logistics from kurukshetra hv rejected my order without confirmation me and i was waiting for my product till 21 may and in between this time i have called many times to flipkart customer care and they said that you will get your product as soon as possible but today i watch my flipkart account it showed that your product has been returned to the seller. And now the customer care of flipkart said that i have to order a new product with 1000rs price more... My product code is fmpc[protected]

Sir,

I ordered two products on 9th May, 2018. Order ID is OD[protected]. Products were to be delivered to my office address by 13th May. Due to election in Karnataka it could not be delivered on 12th May, and due to my absense in office it could not be delivered on 14th May. On 14th May ekart wishmaster called me and told he has come to deliver my product. I told him clearly that I am not available but on 15th May I will be there so I requested him to reschedule the delivery for 15th May. After that continuously on 15th, 16th and 17th May in morning I got notifications from flipkart that my products are out for delivery. I waited for those products. But I did not get any call or message from ekart wishmaster. And every day these three days I got message that my products delivery attempt failed. When I tracked those order I saw that the update is " Customer rejected" whereas I did not receive a single call from flipkart or ekart. I did not instruct anyone to reschedule my product. Without my consent how can wishmaster reschedule my order? This is highly unprofessional and not at all acceptable from a company like Flipkart. I also called customer care several times to get the product. and every time they told me I will get the product by end of the day. I now started to think that Flipkart wishmaster's are not at all capable of doing this simple job, and they are simply neglecting their duty by giving fake updates to Flipkart. From next time I will think ten times before ordering anything from Flipkart. I am thinking about cancelling all my ongoing orders on flipkart. I request the authority to help me get my product as soon as possible. I don't want any refunds, I just want my products.

Note: Please change the procedure of ekart wishmaster. They are very unprofessional and liar.

Although we pay extra money for home delivery purpose, the delivery guy calls being on the highway every time, but flipkart never regretting if we're putting our home address for delivery. So the matter is we are paying extra shipping charges but always have to go about 20 minutes or 10 kilometers from home to receive the order. This is really a bad experience of being a flipkart user.

Hello i m order r a redmi note 4 mobile they are delivered wrong item redmi note 3 i complaint on flipkart customer service they are make pickup of my item on many time but your jhsnsi hub manager or delivery man not pickup my at my home or updated customer rejected or refused or cancel my request many times i contacted the ekart hub manager normal they are behaviour very rudely

One of the worst experience from you guys.i am from Hamiltonganj 735214, i ordered mi power bank from mi store and it came in jaigaon hub 736182 they refused to deliver it because they need proper home address and where i belong they dont have proper addresses.they goes the same way to deliver their parcels and i asked them to give my order because it lies in our area but they saif sorry we don't deliver road side...hahaha seriously.and whats with the 4 digit pin its ###.many people are facing this kind of problem.whatever i order i have to go long way to receive anything its such harassment.all you need is money so stick with it why so nonsense.it doesnt make any sense man.change your rules the way it was before please.

The service of ekart in kerala is terrible. A man from the pathanamthitta branch (Gijo john) refused to deliver the product to my doorstep and started shouting and yelling over the phone. He came to a point very close to my house but refused to come to the door and give the product only because of his arrogance and ego. I believe that your customers are to be treated with respect and not the way this man and many other delivery men treat us customers. Because he was too arrogant to bring my order to my house he sent it back to the main branch very far from here (Allapuzha) claiming that the package to be delivered was not his route (After he came really close to my house). Foolish men like him do not deserve jobs like this. You should get people with patience and less ego. Your services ate the worst.

Dear sir,

I have ordered the speaker on flipkart, they send by ekart courier, my parcel reach at khopoli hub on 26.03.18, delivery boy call me and said i cant deliver your parcel due to big size. They told me, your parcel deliver later. Still i have not received my parcel. This is my important parcel. Please look into the matter and take necessary action.