Ekart Logistics — Babum Premium Diaper Pants XL Pack of 56

I had ordered a product on 20th May and today is the expected delivery date ie. 22nd May. One of the customer care executive told me that the product is in the nearest hub. My question is it has reached the nearest hub at 3:18 am. It means 12 hours have passed but still no update and no sign of delivery. If it's in the nearest hub then why can't Ecart send a delivery person and deliver it early rather than wait till 7 pm. The product is lying in the hub of Entally and I stay in Entally. It should take hardly 10 mins to reach my address from the hub. The tracking status shows that the product has been Received at ConnectIndiaEntallyODH_KOL
Kolkata.
I have spoken to several customer care executives but none were able to help me. I want delivery of the product before 7 pm without fail. I have waited enough.