Ekart Logistics — Cheated by taking rs. 1800 with false pack

Someone came with a pack asking courier and collected Rs. 1800. Gave a pack.

Immediately we have complained Ekart office. They have taken complaint and arranged a pick and told that they will refund.

Item got picked up and someone called and taken bank details, but not refunding amount nor they picking my calls, accept one they said "let me check."

I am attaching intraction with respective representative details.

Person taken bank details is Deeraj+[protected]
Person taken complaint is Raghu+[protected]