Ekart Logistics — Cheated took OTP on phone and did not delivered parcel at home

I was in office I got call from courier agent at 4pm arround regarding my Flipkart order
Order I'd :- OD[protected]
He said mam I was at door pls give me OTP i did and he said I delivered your parcel at your home. When I reached home there is no parcel .
And at my surprise untill 8:40 my parcel 'not delivered 'showed in site of Flipkart
So I relaxed and tried to call the agent he didn't receive call and at 9pm I got MSG my parcel delivered
It's clear that there ekart delivery agent cheated but Flipkart customer care also supported him by saying mam we can't help sorry ...