[Resolved] Ekart Logistics — Complaint against pickup agent

mysamsung

from Chandigarh, Chandigarh

Oct 29, 2023

Address:

Office No 4, First Floor, Ranjan Plaza, Near Big Bazar, Ambala Chandigarh Highway, Pin Code 140603, Ambala Highway, Zirakpur.

Hello management.
I had ordered one produCt from Flipkart. WHEN I CREATE THE RETURN IN COMPANY I had got this message on Thursday I.E ON 26 OCTOBER 2023

Out for Pickup: Sigri-wala Cute ISI Certifi... will be picked before 9pm today by Ekart delivery executive (call [protected], PIN 157). Keep the product ready with all accessories and tags for verification.

The delivery agent gave me a miss call at 8.47 pm. Then I call him and he said if you want to give order then come. Then I went to his location and gave him my order at 9 pm on the same day. Then at 10.26 pm i received the message

Pickup Rejected (product mis-matched): Pickup of Sigri-wala Cute ISI Certifi... with tracking ID FMPR[protected] from flipkart.com has been rejected. Contact flipkart.com CS for further assistance. Click to give feedback: http://fkrt.it/ZCitdeuuuN Ekart.

At 10.26 I was in my office premises.
Now when I tried to call back on same number then my call was not going on the number [protected].

I am going to lodge FIR against your company. It was your company's agent who picked the order from me. After picking the order he denied. It is your company's responsibility to send reliable agents to pick the orders. No police verifications is done by your company, and that's the reason your pickup agents are denying like this.

I have all of the vedio recordings of the pickup.

I have already shared you my tracking I'd. Which was FMPR[protected].
I HAVE ALSO SHARED YOU THE NUMBER ALONGWITH PIN TO TRACK THE PERSON WHO PICKED THIS ORDER FROM ME.

KINDLY ESCALATE THE ISSUE. AND PROVIDE ME RESOLUTION.
IF YOUR COMPANY FAILED TO PROVIDE ME RESOLUTION THEN ILL LODGE CASE OF HARRASMENT UNDER CONSTITUTION ACT AND ALSO LODGE 420 CASE AGAINST YOU.

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Oct 29, 2023

Complaint marked as Resolved

Hello management. I had ordered one produCt from Flipkart. WHEN I CREATE THE RETURN IN COMPANY I had got this message on Thursday I.E ON 26 OCTOBER 2023 Out for Pickup: Sigri-wala Cute ISI Certifi... will be picked before 9pm today by Ekart delivery executive (call 06126710909, PIN 157). Keep the product ready with all accessories and tags for verification. The delivery agent gave me a miss call at 8.47 pm. Then I call him and he said if you want to give order then come. Then I went to his location and gave him my order at 9 pm on the same day. Then at 10.26 pm i received the message Pickup Rejected (product mis-matched): Pickup of Sigri-wala Cute ISI Certifi... with tracking ID FMPR0500144738 from flipkart.com has been rejected. Contact flipkart.com CS for further assistance. Click to give feedback: http://fkrt.it/ZCitdeuuuN Ekart. At 10.26 I was in my office premises. Now when I tried to call back on same number then my call was not going on the number 06126710909. I am going to lodge FIR against your company. It was your company's agent who picked the order from me. After picking the order he denied. It is your company's responsibility to send reliable agents to pick the orders. No police verifications is done by your company, and that's the reason your pickup agents are denying like this. I have all of the vedio recordings of the pickup. I have already shared you my tracking I'd. Which was FMPR0500144738. I HAVE ALSO SHARED YOU THE NUMBER ALONGWITH PIN TO TRACK THE PERSON WHO PICKED THIS ORDER FROM ME. KINDLY ESCALATE THE ISSUE. AND PROVIDE ME RESOLUTION. IF YOUR COMPANY FAILED TO PROVIDE ME RESOLUTION THEN ILL LODGE CASE OF HARRASMENT UNDER CONSTITUTION ACT AND ALSO LODGE 420 CASE AGAINST YOU

Ekart Logistics customer support has been notified about the posted complaint.