Ekart Logistics — Complaint Regarding delivery

I have ordered some products from my regular vendor on 27th July 2022 to Hyderabad. They sent through EKART, parcel came to Hyderabad on 31st July itself. I understand it'll take 3-4 days to come near by, but now today date is 13th August I still didn't get my product. The last update was on 8th August, that tok vendor called to courier service to deliver on or before 9th. That's it I didn't get any call or message regarding delivery. Such a worst courier service I ever seen in my life. I tried calling near by hub and all they don't answer the calls. Why they kept these services?