I am writing to register a formal complaint on your website regarding the misrouting and delayed delivery of my order by Ekart Logistics, which was placed through Flipkart. I am deeply dissatisfied with the substandard service and lack of professionalism exhibited by Ekart Logistics in handling my package.
The timeline of events clearly showcases the mishandling of my order:
On Wednesday, 17th May, at 1:50 am, my item was received at the nearest Ekart Logistics hub in Farukhnagar.
Subsequently, at 3:51 am, the item arrived at a Flipkart facility in Farukhnagar, indicating that it was on track for delivery.
Shockingly, at 5:47 am, the item was misrouted to New Delhi, despite being already in the correct location.
The item then arrived at a Flipkart facility in New Delhi at 9:14 am on the same day.
However, instead of being dispatched for delivery, it remained at the New Delhi facility until the next day, 18th May, at 8:04 am.
On the expected delivery date, 18th May, I received a notification stating that the delivery could not be made and would be delayed for the next three days.
To add to the frustration, on 19th May at 5:01 am, the item left the Flipkart facility in New Delhi, further prolonging the delay. The estimated delivery date has now been extended to 21st May.
This sequence of events clearly indicates a serious mishandling of my order by Ekart Logistics. Not only was my item misrouted to the wrong location, but it has also caused a significant delay in the delivery, which contradicts the initial promised timeline.
I would like to bring to your attention the inconvenience and disappointment this delay has caused me. I placed the order with the expectation of receiving it by 18th May, and now I am compelled to wait until 21st May, which has resulted in unnecessary frustration and inconvenience.
I kindly request your intervention in this matter and urge you to take appropriate action against Ekart Logistics for their negligent behavior. I expect them to rectify the situation promptly by ensuring the immediate delivery of my order without any further delays.
Furthermore, I would appreciate receiving compensation for the inconvenience caused, as well as an assurance that such incidents will not be repeated in the future. Ekart Logistics must be held accountable for their failure to meet the promised delivery timeline and their misrouting of my order.
Thank you for providing a platform for consumers to voice their grievances. I trust that you will address my complaint and facilitate a resolution in a timely manner.
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