Ekart Logistics — Delivery agency are not ready to deliver the products

Address:

Pakala, chittoor, Andhra Pradesh,517112

I ordere something from mynthra, and it reaches for our for delivery 3 days back, the delivery agent is not at all contacted and didn't delivered my products, today I called that number provided in website they were saying they won't deliver the products to doorstep if I want those I should go to their respective office and. Have to collect from there this is not at all fair why should go to some where and collect my parcel everything is included in the price we paid right while ordering itself the delivery fee and all, now again why we have to somewhere and collect our parcels pleas resolve this issue.