Ekart Logistics — Delivery agent cheated and not delivered my order

I have ordered tablets ( G GLOWSIK Women multivitamin ) for my mother through FLIPKART and the delivery agency is EKART LOGISTICS by tracking ID FMPP[protected]. The delivery agent cheated on me. 17th Nov 2023 my order is out of delivery message received and afternoon 2.50 PM delivery agent called ( call received phone number is [protected]) and asked for delivery OTP without the product home delivery, he did not come to my home address and he told me your area delivery person will be delivering your product on same day evening ( he told that delivery person name is Saravana kumar). I trusted his word and i shared delivery OTP. After that my order status changed as the item has been DELIVERED in app, i waited delivery agent phone call but still now the parcel is not delivered to me and I'm unable to make call to that delivery agent. next day 18th Nov 3.00 PM I went to the ekart delivery office in Vaniyambadi but the office is closed.

There is no support from the Flipkart customer care team. pls check and update my order details or refund my order amount back to my account immediately.

I'm waiting for your response and take action against that delivery agent.

Thanks and regards
Sakthi