Ekart Logistics — Delivery dispute

I'd ordered zoff makhane from CRED with trackind id SRTP[protected]. However, i haven't received it yet. The status shows it has been delivered. I'd contacted Baljit Singh, your delivery executive, (call [protected], PIN 106), he said he'll deliver the package by tomorrow morning. However, it's been 2 days i haven't received anything yet. I can't contact him as well. He never attempted any delivery to my address. And also for a prepaid order there was no OTP requirment this time.