Ekart Logistics — Delivery not received incorrect mail id

Dear Sir,
I had ordered an item by redeeming points from my debit card through my banks site(State Bank of India). The delivery partner was ekart logistics, I received update that I had received it by 19/11/2021. Nobody contacted me and at that time I was at Hospital for my delivery (baby). Iam pasting the message received. When i contacted the toll free number, the response is showing as invalid mobile number, invalid pin.

The amount has been debited from my card. Please help me to deliver my consignment.

Ekart Update: We tried reaching you for shipment SRTP[protected]. Please call delivery executive today on [protected], pin 135.

Ekart Update: We tried reaching you for shipment SRTP[protected]. Please call delivery executive today on [protected], pin 135.

Delivered: Car Truck Motorcycle B... from Shiprocket was delivered by PRAVEEN JP. Click to give feedback: http://ekrt.in/MOHR2INNNN

Regards
Parvathi