I've ordered a Laptop from Flipkart I e., Asus vivobook pro 15 with the prepaid amount of ₹53, 940 on 16 Jan 2023 at 2:43pm . The delivery was scheduled on 19 Jan by their third party service called Ekart Logistics, I was given a tracking number for which I could track my parcel on Ekart Logistics website.
The parcel status was not updated for 24 hours and it was showing that it was recieved at Jaipur itself(18th Jan), so i decide to visit the Ekart store in my city, i visited around 5pm and was greeted by their guard/name entry person and he said that no one is available in the office as the timing was of 10-5, and I could clearly saw people working there, so i proceeded to go in, their way of talking was very unprofessional and I was treated as i have done something terrible to them, after 5-10min of argument they took my Tracking I'd and tracked the parcel to which they say that the parcel has been delivered to different faculty of theirs in Jaipur, so the parcel of yours will arrive 2 days later i.e., 22jan and I came home than, just after coming home I see that they've updated the parcel info which said that the parcel is shipped to bikaner, if i wouldn't have gone to their faculty they would not have updated the parcel status¹, on 20th Jan at 6:30pm the status of parcel was showing that it has been delivered to bikaner², so i was expecting it to be out of delivery on 21st jan as it is common sense, but that is not the case, the Flipkart and Ekart is showing the delivery to be 22nd Jan although the parcel is arrived but is waiting to be delivered, It shows the quality of work the Ekart is doing under Flipkart, they didn't care about the customers not they have provided any details of the office, they change their working location every 4-5 months, when asked about their contacts they say they can't give or they didn't have one in their office and the managers phone is private and we didn't have the details.
This is not the first time, previously when I ordered a phone, the Ekart held the phone for 2 days after the delivery date for no reason, so i had to find their office and collect it myself .
The reviews on Google also tells the story, Please if someone sees this post/complaint do something, take some action.
Thankyou
Attachments
1-Ekart Tracking Details
2- Flipkart Tracking Details
3- Flipkart Phone tracking details
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