Ekart Logistics — Didn't deliver my parcel

I ordered some products worth rs 2680, two days back ekart agent came for delivery, but i didn't got any otp, so he refused to deliver it, the guy attempted for 2 days it doesn't worked, i talked to their manager he also says its not our policy with out otp we can't do anything, we cant deliver if they return it i will lose my courier charge i payed around 300 for it, pls pls stop doing like this, deliver my parcel, my phone don't receive any otp i dont know why, pls send it to my email id instead.