Ekart Logistics — Ekart not delivering my product/order

Address:apex tower, mangal pandey nagar, meerut, uttar pradesh, India

My order reached to nearest hub on 25 sept 2022. Ekart guys are marking order out for delivery each day, but they are not delivering it. Delivery boy is someone who just deliberately keep delaying the order. They just keep repeating the same behavior. Today is 02 October 2022, still haven't received the order. Tried complaining to their customer service, each time they open a new ticket and tell me to wait.
Please suggest me, what can I do here, to get mine order faster?
Any help would be deeply appreciated!
Thanks
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    360, 13th A Main Rd, Yelahanka Satellite Town, Yelahanka, Bengaluru, Karnataka, India - 560064
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