Ekart Logistics — Flipkart order not delivered yet

I ordered iphone 14 on october 11 and the expected delivery date was october 11 and it got postponed to october 12 and there is no update from then.Until yesterday the tracking number was showing some information but now its saying as Oops! There seems issue with tracking id. Also I went to my nearest Hub for 2 days and they told that they were not responding and told me that they were not able to find my order.I am a plus member and is this how flipkart treats their plus members?

This is my tracking id: FMPP[protected]