Ekart Logistics — I am complaining about too much delay in delivering product

Website:

Ekart.in

Track no. Fmpp[protected]

My product is in my native town and is out for delivery on 6th oct, 2017 but is still not delivered till date i. E 15th oct, 2017. When contacted i am just given date after date, and promise after promise but all in vain. I wanna gift it to my father on dussera but failed. They have no idea where my product is. They probably misplaced it and harassing me both mentally and financially. I also complained in govt. Consumer redressal and m sure to file case and demand a compensation of 1 crore.