Ekart Logistics — I am highly disappointed with the services of ekart logistics

Dear Team EKart

I am highly disappointed with the services of ekart logistics.

I placed an order on June13, 2020 with a promised delivery of June 15, 2020 not only did i not received the order yesterday there has been no update from the CS team. All they are updating is that there is an issue at logistics department it will be resolved by June 22, 2020.

I want to understand why should i face a delay of even a day when the status is showing shipment arrived at the nearest hub that happens to be around 2-3 kms from my delivery address.

It was supposed to be a birthday gift for someone in the family and the pity fellow has been asking me since yesterday about the delivery, I have been embarrassed a lot.