Ekart Logistics — I didn't get any item and call from delivery boy and ekart website show item was delivered

I have orde a item on[protected]. And order was prepaid. Order delivery date was[protected].
Orde id is. (KETCH[protected]_BLR[protected]
But on day of delivery i didn't get call from delivery boy and he didn't even came to my address. And on evening i see that tracking website show that item was delivered at 12 pm. How's it possible. .
Even i have called on getketch customer care number. He said we will raise your complaint but i didn't get response.