Ekart Logistics — I didn't receive my product from 1 month

Address:

Amravati

I called on customer care so many times..still didn't get my parcel...it's expensive products which I bought from another city ..still I have been calling so many times to ekart customer care...they said me that they will deliver after 24 hour from 15 days ago...but today is 22 June and still didn't get my parcel..if I didn't get today till evening...i will go to police and file a complaint or I will share it on my social media too