Ekart Logistics — item not received - delivered at some wrong address

This is with reference to the courier with the tracking id: fmpp[protected] (Destination: hyderabad)

I have not received the item but the tracking webpage is showing the status that it has already been delivered to some nearby shop of a family member. There are several shops around here and i have no family members in any of the shops. Moreover, some shops around here have dishonest people. It is not possible for me to locate the item. It is quite possible that someone from the shops around here must have lied about being our family member and dishonestly taken the item from your delivery person. It was the negligence of your delivery person to hand over the item t a shop instead of delivering at my house directly.

Please ask your delivery person to pick up the item from the wrong person as soon as possible and deliver it directly at my house.