Ekart Logistics — Lg tv return

Out for Pickup: LG 80cm (32 inch) HD R... with tracking ID FMPR[protected] from flipkart.com, will be picked up before 9pm today by an EKART Wish Master (call [protected]). Keep the product ready with all accessories and tags for verification.
I buy a product from flipkart, after delivery i received a damaged and wrong product, the same will be intimated to flipkart team, they raised return but the EKART person is refusing to pick up the product since from more than one year, , previously i received refund also, but pending to pick by the same behaviour of ekart person.so in the flipkart team assigned for pick up every time but the ekart person calling me and when reached the area he refused to pick up the product, is this will happen again i will file a case in consumer court against EKART. please try to understand the issue and do accordingly.