Ekart Logistics — Marathon Water Proof Everyday Cricket/Runniug/Training Shoes

I ordered Marathon Water Proof Everyday Cricket/Runniug/Training Shoes
and it delivered on 2nd June, when I opened the package it was a wrong article and was a used one. The box contained black leather shoes and it was used one with covers on it. I talked with flipkart customer care and they said that they will replace it,
And the replacement got accepted and the today on 10th June the delivery guy came to replace it he opened the box and he is not ready to take back the replacement he is telling that the article was a used one. I want to raise a complaint as Ramandeep Singh-144003. I want immediate response
ID: FMPP[protected]

Replace Order was accepted, Order Id: OD[protected]
I want product replaced or a refund.