Ekart Logistics — Misdelivery

The item (shipment no. Fmpp[protected] ) which I had ordered for my own purpose is delivered to another address. I don't know that addres till now. But I can't request to cancel or return back the item in the app. When I requested to do such things sorry we can't do is the reply. I need to return back my cash on that item which had delivered to someone else. Or i need the item back.