Ekart Logistics — Misleading and making the order as delivered

I have ordered NCERT BIOLOGY BOOSTER volume 1 to the address of my daughter who is staying in hostel in VIJAYAWADA through FLIPKART and the delivery agency is EKART LOGISTICS by tracking ID FMPP[protected]. The delivery agent misleaded me as if he is at the college hostel and asked for OTP for delivery. He did not deliver the product and updated the delivery status as DELIVERED. The delivery agent is not responding nor the FLIPKART CUSTOMER CARE is taking any responsibility of contacting the agent. This is ridiculous in part of EKART LOGISTICS and FLIPKART.