Ekart Logistics — Misleading the customer and making the order as delivered

I am staying in Proddatur and my daughter is studying in a residential college in Vijayawada. I have ordered NCERT BIOLOGY BOOSTER VOLUME 1 to the college on FLIPKART and the deliver partner is EKART LOGISTICS with tracking ID FMPP[protected]. The delivery agent misleaded me by saying that he is at the hostel campus and asked me for OTP for verification. He did not deliver the product but the product is marked as delivered. No contact information of the agent is available nor the flipkart is taking responsibility on tracking where he delivered the product.