Ekart Logistics — Mobile handsets

Address:

Shahpur Pranpura, road, Bawal, Haryana 123501, India

I ordered a product of oppo Reno 7 5g on 27 February 2022 with the prepaid of 17279 through SBI debit card.
It was confirmed that the delivery will be made on 1st of March. The shipment was done on 27th of February and it reached to farukhnagar the same day only. From that day onwards the delivery is being delayed. Initially it was confirmed on 1st March then on 4th March then on 9th March then on 10th March then they promised to deliver the product within 72 hours.
Later they confirmed on text messages that they will deliver the product on 19th of March still it was not delivered then they gave me another date that was 26th March and yet today is 5th of April and still the delivery has not been made.
I am not understanding that when the product was shipped why I still had not received the product?