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Ekart Logistics — My courier is lost by delivery person

Address:chilakaluripet

Ekart delivery person V murali krishna lost my courier and simply updated as delivered. When we enquired with the person he agreed that he lost it.
Hub incharge Mr. Lavanna told he will settle issue and provide refund of product cost. Now 3 months over. No response. I have proofs of messages from these people.
Order no. SRTP[protected]
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