Ekart Logistics — my myntra product was picked up on 21st but hasn't been marked as picked up till now.

Akash jain from ekart logistics picked up my myntra parcel - mynr[protected] on 21st september. The parcel was supposed to be marked as "return pick up completed" and i was supposed to receive a message saying the same but none of that happened. I contacted him again today with a lot of difficulty and he said that he will mark the pick up completed today by evening. I called him again at 7:30pm as the product was still not marked, he received my call and cut the phone as soon as he realised it was me. I truly believe he has some personal grudges against me. I do not understand why anyone would do that. I am scared he has either lost the parcel or stolen it. This is the second grievance i am raining for the same issue. Kindly understand that time is sensitive here. I can't wait for more time as i don't know where my 2400/- rupees parcel is. I wish if any strict action could be taken on this guy. Kindly provide help.