Ekart Logistics — My order doesn't delivered but Ekart show its delivered

Dear EKart team my order doesn't delivered but EKart show item has been delivered. Courier person fraud with me. Please help and concern this issue Ekart team. This is too much fake service. Please help me and take legistative step to this courier person. Courier person call me to take order far from my place then I tell him that please deliver Courier to my place. He did not deliver my parcel to me and informed EKart from above that the item has been delivered. The courier boy is theft. Please get it inquiry at a high level. otherwise i will be forced to go to court. Courier person name is #Surender. My track I'd is FMPP[protected].
Thank you