Ekart Logistics — My order from Nykaa

I ordered a jacket from Nykaa. I received a message from Ekart that my order is out for delivery. However, nobody called and the delivery was postponed to next day. I received the same message next day. The delivery boy came and i was not present at the time of delivery. Therefore, i asked him to handover the order to my mother. He said as per company policy, if he has to handover my order to somebody else other than the person himself, the otp is to be provided before delivery. He handed over the order to my mother and fled like there was no tomorrow mentioning that he is getting very late since he started a bit late that day. Upon inspection, she got to know that the package was already opened and the actual jacket ordered was taken out and somebody put his used, torn and dirty jacket inside the package. When i called the delivery boy to go and check the package with my mother. He refused very rudely and blocked my number at that very moment. Request you to please look into this and help me out by doing the needful.