Ekart Logistics — My Parcel not delivered even after 5 days of reaching nearest hub

Address:

#14-3-135/3 11, Chowdary Colony Raichur 584101

I have ordered 5 kgs of Sawafi Dates from a vendor from Maharashtra, they choose the shiprocket for delivery of my order. Shiprocket given the parcel to Ekart for delivery. My order reached my location on 3rd Feb 2023 and delivery scheduled 4th Feb 2023. But I didn't receive my parcel till now I e., 10th February 2023.
When I visited the Ekart office, the people who are working there are not aware of my parcel and not responding properly. They are so irresponsible and careless people.