Dear concerned person,
On the 4th of April I had ordered a pair of Kook N Keech "Men White & Black Striped Running Shoes" from Myntra which was then delivered on the 8th of April, 2023 by Ekartlogistics, Hooghly. Upon receiving the order, I unboxed it about an hour later and found that the entire sole area of the shoe was torn and used, since it had distinct dirt spots on it, plus there were faint patches of dirt on the main stitching on the side of the ankle (pictures attached below). I complained to Myntra and Myntra arranged for a return.
The pickup executive, Rohit, came on the 10th of April, looked at the product and the damages, spoke to the Chandannagar (West Bengal) warehouse manager Pratap/Rahul (I don't remember the name) and said that they cannot receive the product as the product image that the delivery exec received doesn't match with the product. My question is, how will a damaged product's image reach a delivery executive if I was told that no image was required to be sent? And even so, a damaged product cannot look the same as the original product, BECAUSE IT IS DAMAGED!
On this basis the delivery executive did not receive the order, and when I asked to talk to the warehouse manager, the guy (Rahul/Pratap whoever he was) insulted me, saying that I was lying, I was SO INSULTED!
Since then everyday, i receive text message updates that my product would be picked up, but no body comes or gets in touch. Somebody needs to get in touch with the delivery boy, Rohit, and his reporting boss Rahul da, in Serampore, Hooghly and check what's happening, because clearly something is cooking.
I want ekart to take back the damaged product and give my money back.
Thank you,
Debaditya Biswas
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