Ekart Logistics — No updates regarding a product which is undelivered

I have ordered an item from Momos.co and they have send it through Ekart logistics. After 19th of September there's no update regarding the order, nothing. Since its a prepaid order. I don't even know whether they have lost it or what. Pathetic service. At first the delivery date was 22nd September, then extended to 23rd then 24th and now no updates.
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Ekart Logistics customer support has been notified about the posted complaint.
Sep 24, 2022
Updated by S.Chowdhury
WSPP[protected]
Sep 27, 2022
Updated by S.Chowdhury
Since it's 3 day's the complaint have been forwarded to the 3rd class company ekart logistics but the complaints are going to deaf ears. Neither i got my product, nor any update or notification, nothing. Fake business, fake people are doing whatever they want and no one's there to take care of.
Sep 27, 2022
Updated by S.Chowdhury
Fake tracking and product untraceable

Sep 27, 2022
Updated by S.Chowdhury
Moreover there's not a single vaild email id or a customer care number that connects with ekart Logistics. I mean how unprofessional.
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