Ekart Logistics — Not delivered my product and not getting an updation about order status

Address:

Calicut, Kerala

Ordered product through flipkart on November 1st and expected delivery date is 6th November, but didn't get an updation even after 10th November from ekart. Track order using order ID but it seems error. Not showing any details of my order or live location status. Called flipkart and they don't also have no idea about my order status. Order ID::FMPN[protected]. At least give an updation on this one and its not possible to cancel my order because of ekart management this kind of behavior. Kindly give us a updation.