Ekart Logistics — Not delivering the medicine at my location

Respected Sir,
I have ordered some urgent medicine from flipkart health for my father yesterday 16/06/2023. The delivery boy from ekart called me and asked me to receive my medicine at another place which is 4 km away from my home. When I asked him to deliver at my location he said that they had no such policy to deliver at my location. Even my location is within the same PIN code area. Why My order is got cancelled automatically I don't know. But I wanted the medicine very urgent. Please take necessary steps so that I could get the medicine at my location.
Thanking you
Anjan Bora
Traking ID: FKHC[protected]