Ekart Logistics — Not pick up my exchange item

Address:

8/158, Azad Nagar, Kadapa

I have bought IPhone 14 from Flipkart and applied exchange with old mobile, now the Ekart logistics has not pick up my exchange item and not did any call to me. Now I have checked for return in Flipkart app, that is showing as Item is Cancelled.
Hence I request you to take against the Ekart logistics and do needful.

Thanking you.