Ekart Logistics — not picking up returned product from mentioned address

Address:	Chennai, Tamil Nadu, 603103
Website:	www.flipkart.com

Ekart executive not picking up the return product from the mentioned delivering address. It becomes a habit that each time they ask to collect or drop our products from the entrance of sipcot it park chennai.
My return product order id is
Ekart logistics - fmpr[protected]

The person who communicated me is

Ekart executive suman p_98331 with ph no: +[protected]