Ekart Logistics — online purchase bad product

Online purchase of sari dated 29/09/19 #165078 order number and amount 1049 with tracking ID ITQC [protected].
The product delivered on 07/10/19.
The colour of sari is ordered is red and the delivered item is marked red but in the packet the colour of sari is blue and a very low quality.
A complaint put their site adress and also whatsup number but not get a replay .
So please do needful