Ekart Logistics — Order cancelled without my consent

Address:

10-10-55/2, indra Gandhi puram, hyderabad

I have my order which is to be delivered on 19th oct, but the delivery has been delayed to 23rd oct. But when I reached out to customer executive for my order they told me that the delivery should be done on same day. Anyhow even I reached out to the nearest hub to receive my package but they refused to give me and talk very rudely and give inappropriate answers. So I waited for some more days to receive my order. But unfortunately I received the email on 26th oct stating that my order has been cancelled by ekart delivery as RTO. Do you think it's a justice for us so to wait so long to receive our order and in the end they cancelled stating useless reasons.