Ekart Logistics — Order is not received due to company's wrong address assumption without checking right address

Address:

Yakubpur

My order was expected on 11 July and
In bhopal it came on 9 July but they send it at wrong address till I provided my right address and right address was written on parcel when I said to delievery boy address was wrong then he take reject code from me and tell your order will come at right address after 2 3 days but today is 19 July my order has not come I am waiting for it and they marked RTO without my confirmation .