[Resolved]  Ekart Logistics — Order not delivered along with security issue

Address:

Kolkata

I ordered a phone on 8th Oct 2023 and was supposed to be delivered by 12th Oct but not delivered yet. On 12th Oct the order status changed to out of delivery at 6.22 pm and the OTP was sent. The delivery agent called me on 12th Oct and told me that he will deliver the item by 11pm. I waited but he didn’t come. Next morning I saw 3 missed calls from a number and got to know that the delivery agent came to deliver at my location at around 1.30 am that too to a female customer. As per policy Flipkart is supposed to deliver by 11pm so there is definitely a security issue involved. After sometime on 13th Oct I received a sms that 2 delivery attempts were unsuccessful (one attempt at 3am and one at around 4am) which was not the case in reality. Since then I have been following up with Ekart and Flipkart but not getting any active actions . Also, the delivery boy is not picking up my calls. I have all call records as evidences. Please act ASAP and get my order delivered.