Ekart Logistics — order not delivered delaying and no proper support

Address:	Hyderabad, Telangana, 500084
Website:	www.ekartlogistics.com

By checking the history i was surprised to see that my order which reached to "hitech city hub at 11:37 am after getting scanned at shamshabad sort facility on wednesday, 24rd nov" was held upfor the whole day and was once again sent back to "shamshabad sort facility at 11:52 pm".
When contacted the support team non of the team (Even a single person) was able to answer and they were simply going on repeating saying it will be delivered.
They are not delivering my parcel. When i contact support they say that my pincode was wrong, but my pincode is correct.
They are playing games with the customers, till now it has passed 70hours but till now it hasn't reached. I have contacted customer care, they are not providing any details, just saying we are escalating. They are not willing to give the courier hub contact number or address to pick the parcel. They are hiding something by simply taking customers money

Dispatched to shamshabad sort facility
Sunday 25th november 11:41 am hyderabad misroute (Same city misrouted)
Sunday 25th november 07:17 am hyderabad received at sanathnagar hub
Sunday 25th november 03:24 am hyderabad dispatched to sanathnagar hub
Saturday 24th november 11:00 pm hyderabad dispatched to shamshabad sort facility
Saturday 24th november 11:00 pm hyderabad received at shamshabad sort facility
Saturday 24th november 11:00 pm hyderabad received at mp_fkl_hyderabad
Saturday 24th november 12:37 pm hyderabad pickup from seller
Friday 23rd november 12:38 pm hyderabad shipment created