Ekart Logistics — Orders not yet delivered

Address:

Srinagar, Jammu and Kashmir

Hello.. Please help me out here.. I ordered 2 products on 4th of August and still it isn't delivered yet and the expected date was on 10th August.. I don't understand why this is happening. It's has been 12 days since I have ordered. Whats wrong with the Ekart services.. if you courier partners are doing your job as per the customer services.. I think you should have opt another courier partners. See as a customer I can't tolerate this thing.. I ordered these things as a birthday gift for a friend.. now what should I suppose to say.. Seriously Im very disappointed with the services.. I choose Ekart for the best services which they used to provide to the customer now it's long gone.. Really disappointing.. Thanks